Companies must understand Head Office is there to support the restaurants.
Senior and Middle Management must realise that they are there to support the folks who are working day in and day out in the restaurants. If you support your restaurant teams, you will increase their chances to be successful. If Restaurant Teams are successful, the organization is successful. Don't let the organization become “Head Office vs. Managers”. It is not Us vs. Them. If we do our jobs properly; they can do their jobs properly. Nothing demonstrates an organization doomed for mediocrity then Head Office Staff who think the people running their restaurants are below them. #myopinion