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How to make Barbacoa in a smoker in Kensington, London.
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Flinders Lane, Melbourne Australia
Melbourne is largely considered the cosmopolitan centre of culture, food and fashion in Australia. With Melbourne University continuing to place in the top 50 of the Times Higher Education World Reputation Rankings it continues to draw an international student population from far and wide. With the worldly students comes trendiness and with Australia's
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A disorganized dish area is a symptom of poor shift management. Manage the problem, not the symptoms.
- Keeping the dish area organized is everybody’s responsibility
- Do not “Dump and Run”
- Pre-rinse everything
- Utensils should be soaking and collecting in the same spot
- Similar items stacked
- There should never be dishes in the sink unless they are being washed
- It is OK to let dishes build up a bit, hopefully never on the floor
- Leave not sharp objects in the dish area
- Wash as you go, stack if you must
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If your are not using a Managers Diary in your Restaurant, your going nowhere. I believe a Manager Diary should have 2 sections: Checklists & General Notes I like to have a Checklist for each of the day-parts of the Business. At most of the Fast Casual Brands I have worked at, we trade over Lunch and Dinner. On a typical day we will run with an Opening Manager (OM) and a (CM). Therefore each day has an Opening and a Closing Checklist.
AM Manager ______
Opening Check List
- Complete Prep List for the Day
- Complete Food Safety Checklist
- Complete & Email Weekly Sheet
- Check Email
- Count Safe/ Set Tills
- Order Change
- Complete Deployment Chart
- Lead Service
- Handover
Notes:
The Managers Log should sit in the office and be a means of communication between the Management Team. Every person on the management team should start their shift by reading it and end their shift by writing notes in it. It works particularly well for the CM to communicate to the following days OM without having to disturb them with a phone call/ email. If filled out correctly, the OM will have no reason to call the previous nights CM for clarification. The less Managers are disturbing each other during their time off, the better quality time off they can enjoy. Managers enjoying their time off without non-critical communication is an attribute of a strong Team.
These are examples of things that should be recorded in the Manager Log:
- Any problem that has been successfully resolved for the following Manager
- Any non-critical problem that you did not resolve for the following Manager but want them to be aware of
- Anything to do with Transfers
- Marketing Activity
- Vendor Activity
- Non-critical information about people
- Notes from phone calls
- Weekly Manager Meeting Notes
- Something positive that will make the following Manager smile
When I visit sites, I always try to flip through their Manager Log to get a sense of the team. I feel comfortable making the following assumptions:
- If they are using it to "Bitch" at each other than the team is not functioning well
- If only one person writes in it but nobody else writes in it than the team is not functioning well
- If the entire Management Team is using it, if tasks have been initialed, boxes checked, meeting minutes documents than that team is going places.